Refund policy
Everything we make carries your logo, so it cannot be resold or restocked. There is no change-of-mind return on branded goods. What we do instead is put right anything that is wrong with the goods or the printing.
Tell us within seven days
Email info@specb2b.com within seven days of your order arriving. Give us the order number and photographs of the problem. Photographs settle almost every case on the first reply.
What we put right
- The print is wrong: wrong artwork, wrong colour, or wrong placement.
- The print quality is poor: misregistered, patchy, or peeling.
- The goods arrived damaged or broken.
- You received something other than what you ordered.
Where we accept a claim we will remake the affected units or refund them. We agree which one in writing with you, and we pay the cost of returning anything we ask you to send back. Please do not ship anything back before we have asked you to.
What is not a return
A late delivery. Freight and customs are outside our control, which is why we quote real transit times rather than optimistic ones and count production from the day you approve your proof. If a date is critical, tell us before you order.
Artwork you approved at proof. The proof is where artwork, colour and placement are agreed, and nothing is made until you approve it. Colour on a physical product will not match a backlit screen exactly. If an exact match matters, ask us for a physical proof before production starts.
Reaching us
info@specb2b.com