Contact SpecB2B - We're Here to Help

Have questions about custom branding, need help selecting products, or ready to request a quote? Our knowledgeable team is standing by to assist you. We pride ourselves on responsive, helpful service—when you contact us, you'll speak with real people who understand your business needs.

Contact Information

Business Hours

Monday - Friday: 9:00am - 5:00pm Pacific Time
Saturday - Sunday: Closed (email responses resume Monday morning)

Holiday Closures: We're closed on major US holidays including New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. We'll post holiday schedules and expected response delays on our homepage before each holiday.

What to Include in Your Inquiry

To help us provide the fastest, most accurate response, please include the following information when contacting us:

For Quote Requests:

• Products you're interested in (specific model names/numbers if known)
• Desired quantities for each product
• Branding tier (Tier 1 Logo Print, Tier 2 Full Custom Package, or Tier 3 Complete White-Label)
• Target delivery date or deadline (if applicable)
• Any special requests or questions

For Order Status Questions:

• Order number (found in your confirmation email)
• Email address or phone number used when ordering
• Specific question or concern about your order

For Artwork Submissions:

• Order number (if you've already placed an order)
• Logo files in accepted formats (AI, EPS, PDF, or high-res PNG)
• Pantone color codes or CMYK values for accurate color matching
• Any specific placement or sizing preferences
• Brand style guide (if available)

For Technical Support:

• Order number
• Detailed description of the issue
• Photos of any defects or problems (if applicable)
• Quantity of affected units

Response Time Commitments

We understand that timely communication is critical for your business. Here's what you can expect:

• Quote Requests: Detailed quote within 4 business hours during business hours
• General Inquiries: Response within 2 business hours during business hours
• Order Status Questions: Response within 4 business hours, tracking info provided immediately
• Technical Support: Initial response within 4 business hours, resolution timeline communicated
• Urgent Issues: For order problems or time-sensitive questions, call us directly for immediate assistance

Emails received outside business hours will be answered the next business day. During peak seasons (October-December), response times may extend slightly—we'll post any delays on our homepage.

Visit Our Office (By Appointment Only)

SpecB2B Headquarters
[Your Address Line 1]
[City, State ZIP]
Visits by appointment only—please schedule at least 48 hours in advance

While most business is conducted remotely for your convenience, we welcome in-person visits for product samples, brand consultations, or detailed order discussions. Contact us to schedule an appointment and we'll ensure a team member is available to assist you.

Connect With Us

Stay updated on new products, special promotions, and industry insights:

• Instagram: @specb2b (product showcases, customer features, industry trends)
• Facebook: /specb2b (company updates, promotions, customer success stories)
• LinkedIn: /company/specb2b (business updates, wholesale opportunities)

Request a Quote

Ready to get started? Fill out our quick quote request form below and we'll send you a detailed proposal within 4 business hours. Include as much detail as possible to help us provide the most accurate quote.

Frequently Contacted For

• New Customer Quotes: Request pricing for your first custom-branded order
• Reorder Assistance: Quick help placing reorders with saved artwork
• Artwork Consultation: Free consultation on optimizing your logo for printing
• Product Recommendations: Not sure which products are right for your customers? We can help.
• Sample Requests: Order sample packs or physical proofs before committing to full orders
• Net Terms Applications: Apply for Net 30/60 payment terms
• Rush Order Inquiries: Check availability and pricing for expedited production
• Custom Project Consultation: Discuss specialized products, unique branding, or large-scale projects
• Order Tracking & Status: Get real-time updates on your production and shipping
• Technical Support: Report defects, quality issues, or request replacements

What Happens After You Contact Us?

For Quote Requests: You'll receive a detailed proposal via email within 4 business hours, including product specifications, pricing breakdown, branding options, timeline, and next steps. If we need any clarification, we'll reach out via your preferred contact method.

For General Questions: You'll receive a thorough answer via email within 2 hours, with additional resources or recommendations if applicable.

For Order Issues: We'll acknowledge your email within 2 hours, investigate the issue, and propose a solution typically within 24 hours. For urgent problems, call us directly for immediate assistance.

Our Communication Promise

When you contact SpecB2B, you'll always receive:

• Prompt Responses: No waiting days for answers—we respond within hours during business hours
• Knowledgeable Team Members: Speak with people who understand the products and the branding process
• Clear, Honest Information: Straightforward answers about pricing, timelines, capabilities, and limitations
• Solution-Oriented Support: We're here to solve problems, not create roadblocks
• Professional Courtesy: Respectful, patient service whether you're a first-time inquiry or a long-time customer

Your success is our success. We're not just a vendor—we're a partner invested in helping you create amazing branded products that grow your business. Let's talk about how we can bring your brand to life.

Contact us today. We're ready to help.